Serves as primary contact for all external customer Help Desk Services project escalations. Facilitates and participates in monthly and quarterly activity and performance reviews with clients. Acts, in conjunction with other service delivery management, as a liaison between clients and Connection team, with regard to Help Desk services. Keeps clients and Connection manage

Director Multi Cloud Solutions COE US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

Prioritize customer service experience as a top priority, with a keen eye for detail and responsiveness to urgent requests. Take initial calls from end users, logging data efficiently and effectively. Provide initial diagnosis for potential resolutions, ensuring swift and accurate troubleshooting. Monitor tickets, prioritize work for analysts and engineers, and provide cl

Resolves advanced technical hardware and software issues. Provides resolutions to issues escalated by Level 1. Advanced knowledge in administrative tasks on workstations. Extensive knowledge in software, hardware, network, and peripheral support. Over the phone remote support and hands on support to resolve technical issues. Responds to tickets escalated from our Level 1

Sr Director COE, Security Practice US REMOTE With an eye for detail and a contagiously positive attitude, you’re the teammate everyone counts on to get the project buttoned up and across the finish line. Remote, IL CONNECTION At Connection, our purpose is simple we connect people with technology. From hardware—PCs, printers, servers, and more—to cutting

As a trusted advisor to our clients, brings value to clients within the targeted accounts assigned per their desired business outcomes and requirements. Develops short and long term solution strategies for the clients. Supports all sales segments within assigned target accounts to sell complex advanced technology solution sets consisting of hardware, software and services