Multi-Site Sr. Field Services Manager

Why WWT?

Fueled by creativity and ideation, World Wide Technology strives to accelerate our growth and nurture future innovation. From our world class culture, to our generous benefits, to developing cutting edge technology solutions, WWT constantly works towards its mission of creating a profitable growth company that is a great place to work. We encourage our employees to embrace collaboration, get creative and think outside the box when it comes to delivering some of the most advanced technology solutions for our customers.

At a glance, WWT was founded in 1990 in St. Louis, Missouri. We employ over 9,000 individuals and closed nearly $17 Billion in revenue. We have an inclusive culture and believe our core values are the key to company and employee success. WWT is proud to announce that it has been named on the FORTUNE "100 Best Places to Work For" list for the 12th consecutive year!

Want to work with highly motivated individuals that come together to form high performance team? Come join WWT today!

What is the Solutions Consulting & Engineering (SC&E) Team and why join??

Solutions Consulting & Engineering is an organization that is Customer Focused and Solutions Led. We deliver end-to-end (E2E) and emerging solutions to drive customer satisfaction, increase profitability and growth.? Our success is enabled by our world-class management consulting, delivery excellence and engineering brilliance.? We embody the OneWWT mindset by bringing the right talent at the right time from anywhere within WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to develop innovative solutions for our clients' most complex challenges.?

Responsibilities:

• Execute our Multi-Site Services Vision and Strategy while driving results, leveraging WWT capabilities, and building strong Partner relationships.
• Build and maintain internal cross-functional relationships with global stakeholders involved in multi-site programs and implementations (Domestic and International).
• Develop and foster mutually beneficial, trusted relationships with selected business partners to grow and support WWTs Multi-Site line of business.
• The Multi-Site Delivery Manager will oversee multiple engagements and/or workstreams of large-scale programs.
• The Multi-Site Delivery Manager will participate in Internal and External Customer Kick-Off Calls.
• Help to drive 100% compliance with WWT process and policies across our landscape of partner technical resources (on-site and off-site) to also include adherence to the Cut Calendar process.
• Ensure Delivery Excellence by holding selected Multi-Site Partners accountable to all Contractual T&Cs to ensure all Partner contract deliverables are met within the timelines specified in the Statement of Work.
• Provide 360 support and contribution throughout the multi-site opportunity life cycle from inception to delivery.
• Work directly with the Engagement Team on presales opportunities as the Multi-Site Subject Matter Expert in the development of customer project Statements of Work.
• Act as a point of escalation/business decision-maker to resolve multi-site partner-related issues during the project life cycle.
• Solicit multiple subcontractor project scopes (from the selected pool of multi-sites partners) and review for accuracy, alignment to project scope, negotiation, and selection for multi-site rollouts.
• Support the Global RFP process currently underway (and the forward-looking renewal cycles) which includes the definition of requirements, identification of potential partners, pricing models, evaluation criteria, and final selection of selected partners. Support the annual refresh of selected post-RFP Multi-Site Partner Rate Cards.
• In conjunction with selected Multi-Vendor partners, drive the development of Partner Facing Multi-site Playbooks and Training.
• Support the PMO responsibilities with partner project resourcing and scheduling activities, optimization of resources, and overall calendar of activities driven by WWT.
• Ensure partner technicians cycle through WWTs Partner Vetting process and provide support for the EOMs in facilitating the process.

Required skills:

• Ability to review, comprehend, analyze, and adhere to Partner SOWs, understanding of project deliverables, financial alignment, and project scoping.
• Keen understanding of subcontractor resource capacity planning, forecasting, and scheduling.
• Demonstrates excellent verbal and written communication skills.
• Demonstrate negotiation and problem-solving skills
• Build and maintain effective relationships with colleagues, other business units, and key stakeholders across multiple internal and external departments.
• Strong organizational skills, with the ability to identify and prioritize multiple tasks.
• Identifies potential areas of concern, including compliance, quality control, and vulnerabilities and risk.
• Provides expert problem management support to complex implementation issues.
• Provides a focus on Service Level Agreement (SLA) definition and customer satisfaction.
• Identifies and responds to the critical business drivers and those areas of business need which the current or previous operating model does not adequately support.
• Ability to negotiate mutually agreeable outcomes in complex services engagements with clients, partners, and WWT stakeholders
• Competency in analytical problem solving, customer/partner relationships, project management, and business and sales strategy.
• Skills in developing new relationships with customers and the ability to understand client business issues and needs
• Be an aggressive self-starter with ability to build executive relationships, create opportunities, and close business

The well-being of WWT employees is essential. So, when it comes to our benefits package, WWT has one of the best. We offer the following benefits to all full-time employees:

• Health and Wellbeing: Health, Dental, and Vision Care, Onsite Health Centers, Employee Assistance Program, Wellness program
• Financial Benefits: Competitive pay, Profit Sharing, 401k Plan with Company Matching, Life and Disability Insurance, Tuition Reimbursement
• Paid Time Off: PTO & Holidays, Parental Leave, Sick Leave, Military Leave, Bereavement
• Additional Perks: Nursing Mothers Benefits, Voluntary Legal, Pet Insurance, Employee Discount Program

Diversity, Equity, and Inclusion is more than a commitment at WWT -- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at WWT!

Equal Opportunity Employer Minorities/Women/Veterans/Individuals with Disabilities